We have summarized a list of frequently asked questions regarding the Quuge 10-in-1 DisplayLink USB-C Docking Station for our valued customers. Let's begin!
Q1: Will this dock work with any laptop? How do I make sure my laptop works on your computer's dock？
A: This dock works with laptops with a full-function USB-C port with Windows 10/11 or MacOS 10.14 and above system. To confirm the USB-C port function of your laptop, please consult your user manual or contact your laptop's manufacturer.
Q2: Do I need to install any drivers to use this dock?
A: yes, please follow the instructions on the sticker on the dock to install. DisplayLink driver (support.displaylink.com) and ensure Screen Recording permission is turned on when installing the DisplayLink software.
Q3: Can I use my own USB-C cable to connect the dock to my laptop?
A: We recommend using the USB 3.2 Gen 1 cable that comes with the dock. However, any other USB 3.2 Gen 1 cable should work with the dock.
Q4: How many monitors does the dock support, and what is the maximum resolution supported?
A: This dock supports connection to two external monitors via HDMI ports and DP ports. It could support Dual display at 4K 60Hz max if the host device supports DP1.4.
Q5: Does this dock support USB Power Delivery (PD) or charging other devices via USB A ports or USB C ports?
A: Yes, it supports PD 3.0; the upstream port supports up to 100W for laptop charging.( Not USB Power Deliver for USB A port and USB C port )
Q6: Will achieving the extended display mode with MacBooks be possible?
A: Yes, You can enjoy 4K clarity on 2 separate displays simultaneously if you install the DisplayLink driver (download it from support.displaylink.com) and ensure Screen Recording permission is turned on when installing the DisplayLink software.
Q7: What if the dock could not display or power my laptop?
A: Please ensure that the dock is powered by the 65W and above PD Charger and use the included USB C cable. Ensure the Screen Recording permission is turned on when installing the DisplayLink software.
