Intro
QUUGE provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
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Warranty Timeline
Item |
Warranty Period (Months) |
|---|---|
|
Cables |
18 |
|
Hubs & Adapters |
18 |
7-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 7 days of the date of purchase. Once the returned item arrives back in QUUGE’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, QUUGE refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 7-day money back guarantee expire 7 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 7-day window. For purchases not made directly through QUUGE’s online stores, please contact retailers for refunds. For quality-related issues, please see below.