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What should I do if the display has images but ...

When connected the monitor to the hub/dock's DP(HDMI) port, the display has images but no sound on a monitor. This issue may be caused by the connected laptop, media player,...

What should I do if the Hub gets hot and warm？

If you notice that your item is warm, try the following troubleshooting steps. Do not place near the cooling vents of your notebook computer.Do not place items on the docking...

What should I do if my mouse is not working?

When the mouse is not working, the issue may be caused by the battery, pairing, etc. Here are some troubleshooting tips that may help you locate and resolve the problem.If...

What should I do if my laptop/tablet is not cha...

If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and...

What should I do if my keyboard is not working?

When the keyboard button stops working, try the following steps to see if the issue can be fixed.Fully charge the keyboard for more than 3 hours and delete all the...

What should I do if the microSD or SD card is r...

When you plug a microSD card into the card reader/hub/dock’s micro SD port, the card should recognize your laptop, but if it is in write-protection mode, you can browse the...